I was delivered the wrong product. The one I ordered. was not in the box. I need to speak to an agen

Question

I want the product I ordered!!!

house*of*paws · Answer

Hi @tretd-crazirdb7r

Sorry this happened ... but there's no need to speak to an agent. Problems like this are handled by automated processes. Here's what you do:

File a 'Return request' from your Purchase History ... choosing 'Item doesn't match description or photos' as the reason for the request.
If the seller doesn't provide a prepaid shipping label OR a full refund within 3 business days ... then go back to your open request and ask eBay to step in. eBay will handle the rest.

I realize you would like to receive the item you ordered ... but that may not be possible with this seller. [They may not have it.] It is better to get your full refund ... AND THEN to try again to purchase the item you want from this or another seller.