I bought a coat that was described as "new" but it was a used item that had been ugly altered. I have requested a refund but the seller is refusing. Any advice please?

I want to return the item because it is not as described, but the seller is refusing to return it. | Ask a Mentor

I want to return the item because it is not as described, but the seller is refusing to return it. | Ask a Mentor | eBay Community