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I want to refund a customer who purchased an item that arrived broken. No return needed.
The customer contacted me stating the items were received broken. I want to refund him immediately and don't want the items returned since they are broken. What is the best way to handle this situation?
1 comment
evry1nositswindy
Mentor1 year agoGo to your orders and click on the 3 dots next to the view order details bubble. Choose send refund.
Hopefully you got pictures of the damage and can learn from that and avoid this problem in the future. The USPS handles packages roughly, but it is up to the seller to package properly so the item arrives safely. We want happy buyers, not disappointed ones.