I want my Money back

Question

I have purchased something last week, so I have been asking the seller when it's going to be shipped several times, I had zero response from the seller so at this point I got fed up, bought it from another seller and at this point I want a refund, no I do not want to wait 30 days calendar the money was deducted from my account immediately why should I wait 30 days I want my money now

golfingaddict · Answer

I'm sorry, it unfortunately does not work that way.

You will have to wait until the item is delivered. You can then open a return request if the seller offers returns.

Or

If you do not get the item, you can open a claim for not as received. You can do this after the estimated delivery date.

Returns, items not received, and refunds for buyers | eBay

Where is the seller located? You do realize that there have been severe weather issues in the last week. That may not be the reason, but there are many issues with shipping/deliver due to the weather event.

eastlaneave · Answer

@annthie_8833

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.