I want a refund. An item I ordered has not arrived . 2 weeks overdue . Contacted seller and no respo

Question

I contacted seller and have no response . I want a refund . Order no. 02-09921-27840...Item 285172318667...Item price $13.72 Maxwell House Decaf Coffee ..I cannot get a living person on ebay to talk about resolving this issue ...

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.

If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.