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I Think this is shackdown
Summary: hunc-pete is dealing with a buyer who opened a payment dispute for card packs, claiming they were mislabeled. However, hunc-pete contends the listing was accurate and believes the buyer is seeking a discount through extortion. profitweb advised them not to issue partial refunds and to encourage the buyer to file a return request through eBay. They also recommended providing evidence to dispute the chargeback and emphasized protecting seller rights by following formal processes. hunc-pete has blocked the buyer and submitted proof to eBay, suspecting the buyer is attempting to keep the items without paying.
So a buyer has open a payment dispute for packs of cards the description and the title both said 1st edition packs but the buy claims that the packs where hobby but no where it stated that they were. Seller the proceeded to want a discount and make threats did not go through with the threats until the time frame was up on ebays end and tried a chargeback through there bank. I posted the picture of our chat but I am pretty sure it is clear the buyer is trying to extort for a discount. Is the buyer in the right or wrong?
arraus
Mentor1 month ago · Edited@hunc-pete
PLEASE... ask the buyer to create a Request a Return from the Order page.
Whatever you do, do not send a partial refund or pay anything outside of a formal case. If they go straight to a credit card dispute/chargeback without opening a return through eBay, you have much better leverage to fight it. Especially since your messages prove they received the item. Your listing should prove it wasn't advertising what they claimed.
A quick tip for the future: Never ship to an address different from what’s listed on the order. Doing so completely voids your seller protections (adding a missing unit # by hand is fine, but changing the street, city, or zip is a huge risk). If a buyer asks to change it, cancel the order and have them repurchase with the correct address at checkout.
For now, push them to open a return in eBay. If they do, provide the return label and make sure to accept/resolve it before eBay’s deadline so you stay fully protected.
Don't keep messaging with them.. just tell them you'll be able to resolve when they submit a Return Request.
hunc-pete
OP1 month agoI did not give them anything but today they decide to do a charge back with their financial institute for item not described. I already called and filed a report on eBay for extortion and I asked an eBay representative directly should I block them. They said yes. I did that and 2 week later and I get a email saying they are disputing it through there bank my worry is that they are either going to try to get the item for free or ship something back that is opened already. What should I do? Also I respond to eBay claim and sent proof of their chat with me which is everything above.
arraus
Mentor1 month ago · Edited@hunc-pete
I would not communicate with the buyer directly except to ask them to file a Return Request.
Can you add to the chargeback response? I'd include the actual issues... like screenshots of your listing (from that date, and you can view a hyperlink of Revisions to the listing on the listing... near Item Specifics, I think, if you revised the listing since they purchased).
Did buyer ever open a Return Request? If not, respond that no eBay Return Request was ever submitted, which is the solution. Filing a chargeback rather than a Return Request (for an INAD - item not as described) is an attempt to keep the item without paying. They would've gotten a pre-paid return label if they had requested a return for INAD.
I hope I am understanding correctly? eBay contacted you about the CC chargeback and gave you the opportunity to dispute. You disputed and provided your documented proof.
Don't let this deadbeat waste more of your time. I'm sooooo sorry this is happening. I can assure you, it hardly ever happens (but does sometimes). I've had it happen once and I've been selling full-time for the past 5 or 6 years, a lot of stuff.