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I think a buyer is swapping out an item I sold them.
I dont even know where to start ... I think a buyer is swapping out an item that I shipped to them with another item that is not what I sent. The buyer is threatening me with reporting fraud and I think it is them that is committing fraud. First the offers started at $399 then went up to agreed price of $1147 and I thought it was weird that this person was offering such lowball prices and then went up in price the way that they did but I am new at this. Then today they sent pictures of a different item then what I sold them. I did the return request immediately and sent prepaid shipping label for the return. I keep getting threatening messages to "refund now" and calling me a "fraud" They even did a bad review! I am just mortified. I am a good person. I told a friend about it because I called him crying over it. He said maybe they are the ones doing the "fraud" and swapping out a smaller less expensive mat then the one they bought from me. I don't have pictures for proof of the size of the mat. Ebay told me on the one other return that I have had not to refund until I receive the item from the buyer and inspect it. This person is demanding and threatening to report me for fraud if I do not refund now. Part of me wants to give them their money back now and just be done with it because I am so upset. Does anyone have any advise for me? I am sure I am out of the money and stuck with an item that is not worth what mine was worth either way.
comics-scifi-collectibles
Mentor9 months ago@daytonaauctiondeals Don't let this person upset you. You did the right thing by accepting the return. Just wait until you get the item back.
I would go ahead and block the buyer> https://www.ebay.com/bmgt/BuyerBlock?
Once you get the item back ( if they even ship the item) then report the buyer from the case for return abuse if they returned a different item than stated in the listing.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1