The receipt from the post office should have a tracking number if you shipped it in any way except for a stamp. If the buyer opened a case of item not received, you must enter the tracking number into the case details. If you shipped it with a stamp, then you have no proof of delivery and you have to refund within the case.
evry1nositswindy
Mentor3 years agoThe receipt from the post office should have a tracking number if you shipped it in any way except for a stamp. If the buyer opened a case of item not received, you must enter the tracking number into the case details. If you shipped it with a stamp, then you have no proof of delivery and you have to refund within the case.
mr_lincoln
Mentor3 years agoHi @250kathleen
While that is possible perhaps you can share details to see if there is something members here can help with.
evry1nositswindy
Mentor3 years agoWe will need more details in order to help. What is the buyer doing?
250kathleen
OP3 years agoHi
I posted the item and have a PO receipt but I did not get a tracking number.
the buyer said he did not recieve it.