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I sold an item that was not delivered. Buyer refunded. How do I file a lost item claim?
I sold a watch and tracking stopped on July 13th. I approved the refund for the buyer. Now, I lost an item and was unable to find help from eBay's website on filing a claim. Any help/advice? Thank you.
5 comments
inceptions
Mentor3 years agoYou'll file a claim differently depending on your carrier and type of insurance you purchased (if it wasn't included in the shipping cost). See this link:
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=1&query=Shipping%20insurance&intent=insurance&lucenceai=lucenceai&docId=HELP1339
mawafa
OP3 years agoThank you for this very Helpful reply. This is my first experience of losing an item in shipping. Best regards,
mr_lincoln
Mentor3 years agoHi @mawafa
Domestic shipments: If you insured the shipment then go to the Carrier's website and file an Insurance claim. eBay has nothing to do with that.
mawafa
OP3 years agoThank you, Mr. L. This is my first experience of a sold item that is lost by the carrier.
Best regards,
MWafa
mr_lincoln
Mentor3 years ago@mawafa You are more than welcome ... by the way, who did you ship it with?