@jabe-912 The path of least resistance so that you have tracking proof of delivery is to go ahead and use the shipping label and mail the buyer a small thank you note. If the actual package weight and size are less than what you paid for USPS will send you a credit to your account.
Otherwise all you can do is cancel the shipping label which will cause the system to think you did not ship.
For future reference this is what you SHOULD have done>>
Let the buyer know that in order to not have a ding for no tracking and have proof of delivery for eBay that these are the steps you have to take.
1. Cancel the sale as problem with buyers address
2. Refund the buyer.
3. Relist with Local Pick Up only and they buy again
4. When the buyer comes to pick up the item you enter the code in the eBay app>
For proof of pickup you can:
use the eBay app to scan the QR code the buyer received through email use the eBay app to manually enter the 6-digit code the buyer received through email To scan the QR code:
Go to Selling on the eBay App. Go to the Sold tab. Select the Arrange Pickup banner. Tap the Scan to confirm pickup button. If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.
comics-scifi-collectibles
Mentor8 months ago@jabe-912 The path of least resistance so that you have tracking proof of delivery is to go ahead and use the shipping label and mail the buyer a small thank you note. If the actual package weight and size are less than what you paid for USPS will send you a credit to your account.
Otherwise all you can do is cancel the shipping label which will cause the system to think you did not ship.
Note that new seller funds are often held up to 30 days.
For future reference this is what you SHOULD have done>>
Let the buyer know that in order to not have a ding for no tracking and have proof of delivery for eBay that these are the steps you have to take.
1. Cancel the sale as problem with buyers address
2. Refund the buyer.
3. Relist with Local Pick Up only and they buy again
4. When the buyer comes to pick up the item you enter the code in the eBay app>
For proof of pickup you can:
use the eBay app to scan the QR code the buyer received through email
use the eBay app to manually enter the 6-digit code the buyer received through email
To scan the QR code:
Go to Selling on the eBay App.
Go to the Sold tab.
Select the Arrange Pickup banner.
Tap the Scan to confirm pickup button.
If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.
jabe-912
OP8 months agoThank you! I was going to send the label like you thought. Makes sense. Thank you for your reply.