I sold an item for $471 and I was charged $451 for shipping? What can I do to resolve this?

Question

I sold a bike on Ebay and I made $471 after the listing fees. When I listed the bike it gave me the option to let the buyer pay for shipping and it seemed to suggest the cost to ship the bike would be $200.

I was charged $100 for shipping as soon as the bike sold, and then Ebay ran my card for another $351 telling me the shipping label was underpaid.

I sold a bike for $700 and I got $20 by the time it was all done. Is there anything I can do?

Is there anything I can do? Had I known I was going to be charged this much I would not have sold the bike on Ebay.

lady_madonna · Answer

You underestimated the shipping cost. You will need to make up the difference between what the buyer paid for shipping and the actual shipping cost out of your own pocket.

In the future, use Ebay's calculated shipping based on buyer location, weight & dimensions of the prepackaged item.

Here's how to use calculated shipping when listing your items:

In the Shipping section of your listing, select Calculated: Cost varies by buyer location.
Next to Services, select Calculate Shipping.
In Package details in the Shipping Calculator, enter your package type, precise dimensions, and exact weight. If you're selling an irregularly shaped item, estimate its dimensions by measuring a box you can fit it in.
In the Your details section, enter your ZIP code and any handling fees.
Select Calculate shipping.
Select the shipping services you want to offer, and drag them into the order you want buyers to see them.
Select Offer shipping services.
Complete your listing.