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I sold an item and the buyer found it defected and I agreed to a return with a refund ,
OK WE received our item ,buyer claim that he did not get return label from ebay SO sent it on his account - was very decent from him - NOW ebay after the limit time close the matter and consider the buyer kept the item .ON my part tried hard to get contact with ebay and ask them to refund the buyer butt all my effort went to waste .
I do feel for the buyer ,to my understanding he can not connect with ebay and explain his problem neither do I ,is there any way to to correct the situation and get the customer's money back?
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