I sold a vcr and was receive broken

Question

I sold the vcr and the buyer received it broken it was bubble wrapped and had stickers with fragels on it what can I do to help him get his refund and I to keep my money aswell or who has to pay for the damage caused

lady_madonna · Answer

@jmarroquin101

Sellers are responsible for items arriving safely to the buyer, so YOU are responsible for refunding the buyer.

You can file a claim with USPS if the package was insured, but they may say the item was not properly packaged.

https://www.usps.com/help/claims.htm

wooden_flower · Answer

You are responsible for the item until delivered in the condition sold, so you must refund the buyer.

If you sent by priority mail, or purchased insurance, you can file an insurance claim. The claim reimburses you - you must refund the buyer now, or when the item is returned, if you want to pay for return shipping.

If you can file a claim, ask the buyer for photos of the item and the package.