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I SHIPPED THE WRONG ITEM: WHAT SO I DO
I SENT THE WRONG ITEM TO BUYER
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Discussions in this board are limited to the original poster and Community Mentors
I SENT THE WRONG ITEM TO BUYER
disneyshopper
Mentor2 years agoYou have several options. If the item is low cost that you shipped, you can go to
Seller Hub > Orders > Shipping Labels > Print another label
and send the correct item to your buyer. Use the CONTACT BUYER link and let the buyer know what happened, and that the correct item is on its way, and there is no need to return the incorrect item.
If you want the incorrect item back, you can file an Intercept with the USPS. I believe they charge about $15 and there is no guarantee that the package will be intercepted in time to return to you.
The easiest way is for the buyer to file a Returns Request. Depending on the seller's return policy and the reason for the return determines who pays return shipping. For an Item Not as Described, the seller pays the return shiping. Once the seller agrees to accept the return, a prepaid return shipping label will be available. The buyer clicks the link, prints the label, sends the item back to the seller. Once tracking shows DELIVERED, the seller has 2 days to refund the buyer. If no refund, after 2 days the buyer goes back to the Returns Request and clicks Ask ebay to step in, to force the refund. Seller relists the item and the buyer repurchases, and the seller ships the correct item.