I shipped an order to the wrong buyer.

Question

I shipped an item to the wrong buyer. The buyer that did receive it is willing to return it to me or mail it directly to the correct buyer but when i tried to send them a label ebay blocked it. ANd we can't exchange emails outside of eBay so I don't know how to get them a label with doing a whole refund and this isn't a refund

eastlaneave · Accepted Answer

@highstrangenesscc

Try this

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.

Let me know if this helps.