I sent the wrong item to a buyer . How do I make the exchange for the right one.

Question

How do I send the buyer a return label, and print a new one for the right item

moeh4 · Answer

Thanks! I'll try that

eastlaneave · Answer

@moeh4

First to print a new label for the correct item

Here's how to print another shipping label on eBay:

- Go to Orders: https://www.ebay.com/mys/sold

- Find the label, then from the Actions drop-down list, select GET ANOTHER LABEL

- Enter the dimensions and Select Print

For the Return label

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.