Locked
Discussions in this board are limited to the original poster and Community Mentors
i sent the wrong item out
i sent a wrong item and need a return label
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
i sent a wrong item and need a return label
mr_lincoln
Mentor11 months agoHi @hotrodvortec454
-Message the Buyer and work out what the two of your will do on the wrong item. They can file a return forcing you to pay the return shipping regardless of your return policy. If they do then you refund them once you get the wrong item back.
-If they agree to let you send the CORRECT item you can do that. You can purchase and print another label via the Sold item and get the eBay discount again when you send the correct item. Once they receive it and are happy with it you can work out getting the wrong item back if you still want it, BUT the Buyer can also just keep it and are not obligated to return it, it was your mistake and hopefully not an expensive one.
-If you purchase another label to send to the Buyer you will have to pay for it on a site like pirate ship: Free UPS and USPS shipping software | Pirate Ship
disneyshopper
Mentor11 months agoGo to the Sold listing, click CONTACT BUYER and let the buyer know you sent the wrong item, and that when s/he receives it, to please go to his/her Purchase history and select to RETURN THIS ITEM because it is Not as Described. For Not as Described, s/he will need to click on More actions. You will accept the return and supply a return shipping label. When tracking shows Delivered, you will have 2 days to refund the buyer. You then relist the item, buyer repurchases and pays, and this time, make sure you send the correct item.