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I sent the wrong item
I sent the wrong item which the buyer returned and then I sent the correct item. eBay is going to automatically refund the buyer when there is no need. Any way to stop the refund. The online assistant was of no help. Thanks
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inceptions
Mentor3 years agoBe sure the tracking number for the replacement is uploaded to the original transaction. Then contact eBay and explain that you sent a replacement, point out the tracking number and the communication between you and the buyer.
At the link below, you can request a call back from eBay by clicking Have us call you on the left side of the page. If you don't see that option, click Chat with our automated assistant. Then type "agent" at the bottom in the chat box. You'll see an option to request a call back there.
https://www.ebay.com/help/contact_us?id=4002&st=10