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I sent an order and it's running late and the buyer is worry.
a buyer purchase an item from me on December 29 and I dropped of the order on January 2 at a post office. the tracking number says its running behind and today is almost 2 weeks late. the buyer is worry and I am working with him but what do I do now? do I offer a refund and loose the money and the item or what do I do ?
1 comment
mr_lincoln
Mentor8 months agoHi @casimishop
The Buyer can file a claim through eBay within 30 days of the original estimated delivery date that they did not receive their package. You would then upload the tracking to that claim in eBay. If the item is not delivered then you have to refund them during the claims time period or you will get a defect on your account if they ask eBay to step in and force the refund. Do not just refund them unless it is part of an official eBay claim.
You should immediately file a missing mail piece with USPS on their web site.
The good news if the Buyer files a claim and you have to refund them AND you printed you label through eBay. eBay launched a new Seller Protection for sellers who print their labels through eBay. If a Seller loses a Buyer’s claim that they did not receive their item and refunded the Buyer then eBay will reimburse the Seller IF the package is delivered later and tracking confirms the delivery.
In the future do NOT just drop your packages off at USPS, stand in line and have the clerk scan your packages in and leave with a receipt.