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I sent a replacement to a buyer, but it still shows as a Refund
Summary: autumnoffear expressed frustration after sending a replacement item to a buyer, only to have eBay proceed with a refund regardless. They criticized the platform's AI for not being able to handle basic issues and lamented the lack of direct customer service despite the fees charged by eBay. Additionally, they found navigating the help articles and contact options unhelpful and frustrating.
I sent the wrong item to a buyer. He requested a refund. We chatted, I sent the replacement item, but ebay is going to refund the buyer anyway.
A) Why is their AI so elementary to not be able to discuss something fairly basic?
B) Why is there no direct line of contact to ebay anywhere on their site? For the amount of %money they take from each transaction you would like we would get a tiny bit of customer service.
C) I read all the articles and did the forever circle back around to the starting menu and there is no option and no help. Disappointing to say the least.
jacbarcollectibles
Mentor1 month agoeBay is not set up for sending replacements. The buyer opened a refund request and eBay expects you to follow through. The buyer would have to cancel the request to prevent a forced refund from you.