I revived an empty package...the seller states they sent the item

Question

Hello all, I received an empty plastic padded envelope, I contacted the seller and they state they sent the item in the envelope....the envelope was sealed in my mailbox....the seller is being a bit belligerent...what should I do?

kensgiftshop · Answer

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

rfmtm · Answer

Open a Return Request for an ITEM NOT AS DESCRIBED, missing pieces. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.