I refunded item, item not returned

Question

At wits end. Canâ€™t speak to an agent, only ai. Buries requested a return, I sent cost of return and shipping label. Buyer claims they didnâ€™t get shipping label. I would even send another one, but canâ€™t do it online. So Iâ€™m out 150+ and donâ€™t have product.

eastlaneave · Answer

@lwillse

That sounds frustrating.

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.)

You could also snail mail the printed label to the buyer if they have no printer.

PS - it's best to not issue a refund until you have the item returned. The buyer cannot access the label once the refund is issued.