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I recently learned that I can post my questions and concerns here and hear from the Expert
I issued a full refund to the buyer due to shipping delays caused by USPS. However, the item was delivered after the refund had already been processed. I have since contacted the buyer but have not received any response. So the buyer ended up to keep items for FREE. Whats the next step here? I ended up losing money by selling on eBay platform?
4 comments
comics-scifi-collectibles
Mentor3 weeks ago@oceanic8156
You may be eligible for seller protection>>
If you ship on time and refund the buyer when they ask through a INR refund request then you do qualify for Seller Protection if the item finally arrives IF you use an eBay shipping label. See this notice>
https://www.ebay.com/sellercenter/news/2025-september/inr-policy-updates
If the buyer files an INR case and tracking shows movement then you can ask eBay to give the item more time to arrive.
Contact customer service on social media using a PRIVATE message and ask for seller protection as stated in the link I shared>
https://www.instagram.com/ebayforsellers/
6am to 6pm Pacific Time M-F
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If that option does not work then I hope you have an honest buyer>
I would contact the buyer and say I see that your X finally arrived, I hope you are
enjoying it.
I would offer a small discount to encourage them to pay you back since part of your money is better than none.
#1 You will need to ask the buyer for their email address to send them a PayPal invoice
#2 You can share your PayPal email and they can send the money as friends and family or other electronic payment method such as Venmo
#3 They can snail mail you a check
#4 If they no longer want the item and have not opened it they can mark it as refused return to sender.
#5 You can send the buyer a return shipping label in eBay messages as a JPG. Buy the label on Pirateship dot com.
They refund you for the label if it's not used within 30 days. They charge the same commercial base rates as eBay.
You are allowed to share contact information after a recent sale.
rfmtm
MentorSep 8, 2026 at 9:34 PMBut who refunded, you or ebay? If ebay refunded early then you can appeal the refund showing the item was delivered.
rfmtm
Mentor1 month agoIf the buyer did not open an Item Not Received case and you just prematurely volunteered a refund, then there really is nothing ebay can do about it.
Best you can do now is ask buyer to return the item with your prepaid return label or allow you to send them a PayPal invoice for repayment.
oceanic8156
OP1 month agoCase was opens by the buyer so refund issued