I received the wrong item. The seller does not accept returns. Ebay is not intervening | Ask a Mentor | eBay Community

I received the wrong item. The seller does not accept returns. Ebay is not intervening | Ask a Mentor | eBay Community

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I received the wrong item. The seller does not accept returns. Ebay is not intervening

Con artists. Ebay has to help me.

matthehaki0

85 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

lady_madonna

Mentor3 years ago

*Volunteer Ebay Mentor*1039 View listings

@matthehaki0

Ebay's Money Back Guarantee overrides the seller's "No returns" policy.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. ("received wrong item")
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.