I received something I didn't order

Question

I definitely did not order this item. I suspect the seller sent it to me by mistake. There is a return address on the package. I can't seem to contact a human at eBay and I don't know how to contact the sender (other than sending them a letter in the mail). Can anyone lead me to an email link for an eBay agent? Thank you. S.H.

twinkling.smile · Answer

@singingmessenger

Start with opening a return request for an item that doesnâ€™t match the listing.

This is the guide for all kind of returns, including items that donâ€™t match the listing.

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

From the wrong item, you have to make pictures (at least 1) and upload them.

The seller has to accept the return and provide a return label. Or send shipping money, before you return with tracking.

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 full business days later.