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I received different item
I ordered a item and got different one
(I ordered a basket. I got it few days ago and found out that it was different shape)
but it was quite sometime past.
I am wondering if I could do something.
(returning is out of question because it is too waste of money and time, also eBay system says it is too late - I am South Korean and I bought the item from UK)
help me please
2 comments
comics-scifi-collectibles
Mentor1 year ago@soo_17 The seller is required to pay return shipping ( if they want the item back) and refund you 100% no matter where they are located for an item that is not as described.
Since the seller is located in the UK it would be best to ask the UK community exactly what steps are needed. I am not sure about the postal tracking requirements on returns to the UK.
Here's a link to the UK community> https://community.ebay.co.uk/
This is the document I share for buyers that are located in the US that purchased from another country.
Sellers pay return shipping for items that are not as described no matter WHERE they are located, even if in another country.
The reason could be "Item is defective", "Arrived damaged", "Missing Parts" OR "Doesn't Match photos and description" if the item you got was not what was shown and described.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not issued a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
The seller will not be able to provide a return label since they are located in another country.
The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price.
99% of the time a seller in another country will refund without a return of the item.
Returns to
If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.
Here's how to add the tracking information to your return if you're using your own return shipping label:
Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.
soo_17
OP1 year agoThank you for kind answer.
I tried many things but couldn’t reach eBay’s agent or anyone.
Now, I have reported for returning item and wrote about the situation.
I haven’t had this kind of trouble so it is complicated.
I might lost my money(which is not much)
But I want eBay to know that it is a bad seller so give him penalty or something.
I report to eBay knowing I might not get my money back. Anyway I report.
Thank you for your kind answer and hope to have good day 🙂