Locked
Discussions in this board are limited to the original poster and Community Mentors
I received an item that was damaged. Is it my responsibility to file a claim or the sellers?
I received an item that was damaged. Is it my responsibility to file a claim or the sellers?
4 comments
ballantyne34
OP4 months agoIf the item is damaged does the seller pay return shipping?
glorybells
·4 months agoYes, and even if they have a no returns policy, they still have to accept the return and pay shipping.
eburtonlab
Mentor4 months agoIf the item does not arrive in the condition described in the listing, the seller is responsible for paying for return shipping if the seller will not refund outright.
eburtonlab
Mentor4 months ago@ballantyne34
If you receive an item that does not match the description, file a "not as described" return within thirty days and return the item at the seller's expense. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days.
https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041