I received an item not as described, the seller will not communicate at all.

Question

I have an issue where I bought an item sold as "New", and it arrived not just used but thoroughly abused. I cannot get the seller to communicate at all, it has been nearly two weeks since it was delivered. There used to be a way to ask eBay to step-in without filing a return request, which the seller isn't going to do anything with clearly and I'll go past the return window waiting. Where is a link to resolve an issue with a seller that won't communicate, that doesn't just leave the ball in their court where nothing will happen?

EDIT: Also, it's not worth going through the trouble to package, drive to a shipping storefront, and then return what is essentially scrap metal. I do not want this to be hinging on me return junk, and all of eBay's obvious options seem to require this.

eastlaneave · Answer

@flyinghonda500

I am sorry that happened!

You should open a Return Request. The reason could be "Damaged or Defective Item", OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

The seller CANNOT ignore this return request. If they do ignore it, eBay will refund your money.

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.