I received a package I didn’t order.

Question

Help. The Chatbot will not let me talk to an agent because I have not ordered anything. I received a package from eBay with someone else’s name on it. And I’m assuming since we received it and they did not, they contacted eBay and had a replacement order sent. Well I just received the tracking for that too, and it will be coming to my address again. I need to contact them to help the customer update their address. Their customer service doesn’t make it easy to help.

*davislove · Answer

Cont… we were going to take it to the post office to return it but now we will wait for this other one before we do that. I would like to talk to CS to help the buyer so they can update their address before anymore packages are replaced. If anyone has any tips to get a live person, please share. It’s counterintuitive to not allow me to talk to an agent just because I have no pending orders. This is an issue that needs to be resolved.