I received a bad Feedback because of what eBay did

Question

I sent an item to a buyer through eBay's International Shipping. Tracking showed that eBay received my item from the USPS on Feb 6th to be shipped internationally. eBay took possession of the item and then shipped out to the customer. The customer never received the item, eBay refunded the buyer because it was their fault. They didn't as me the seller to refund the buyer. The buyer then gave me bad feedback for not receiving the item.

I then asked eBay to remove the bad feedback and they said no. So now I have a bad feedback that was the direct result of eBay mistake not mine, what can I do?

comics-scifi-collectibles · Answer

@ally-sells-it-all There is supposed to be an option to request feedback removal for the reason beyond your control on this page after you select remove feedback> https://www.ebay.com/sellerhelp

If that doesn't work I'd try contact CS on eBay for Business and copy and paste this section from the eBay international shipping policy page seller protections>

Benefits of eBay International Shipping

As well as making your items available to buyers in over 200 countries, there are several other benefits to using eBay International Shipping:

When you ship internationally using eBay International Shipping, you're responsible for sending the item your buyer purchased safely to the US shipping hub. If a buyer reports that an item was lost or damaged during international shipping or it is damaged at the hub, we'll work with the buyer to resolve the issue. You're protected from:
- The obligation to refund the buyer
- eBay Money Back Guarantee cases
- Payment disputes
- Open 'Not as described' returns in your service metrics
- Negative or neutral feedback related to item handling during international shipping
Save on selling fees for your international transactions, including no international fee
All international returns, refunds, and customs clearance will be handled on your behalf
If you schedule Time Away, the estimated delivery date will be updated to reflect this
You'll be protected against item not received claims and chargebacks once your item is accepted at the domestic hub

eBay For Business> https://www.facebook.com/eBayForBusiness Send a PRIVATE message and ask them to send this request to the Back Office. That you want the seller protection that is stated on the policy page. The agents can't remove the feedback themselves so that's why I am advising these steps.