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I realized I am being scammed.
Just purchased an iPad Pro on eBay and when I realized it is shipping from the UK and won't arrive until May 2026, within 5 minutes of placing the order, I tried to cancel, and I was told the order has already been shipped.
A tracking# was provided by the seller for JC Packet, which after doing some research online, to be a scam, who should I reach out to at eBay to resolve this?
Thank you.
5 comments
disneyshopper
Mentor4 months agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
saint-sales
OP4 months agoIt has not been 30 days yet, they are estimating 5/1/2026 delivery, they are also providing fake tracking informations/progress to eBay. The shipping company does not exist, and the funny thing is, as soon as you type the name of the carrier "Jia Packet" in Google, it shows that it is a SCAM.
eburtonlab
Mentor4 months ago@saint-sales
If the tracking shows delivery but nothing arrives, then you can treat it as "false tracking".
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.
saint-sales
OP4 months agoThank you very much for the detailed reply. I really appreciate it, will report back.
eburtonlab
Mentor4 months agoYou are very welcome -- good luck!