I purchased it, but found out late that I received a counterfeit product. What should I do?

Question

lady_madonna · Answer

@rkae52

Wait until you receive the item then file a Return Request for a refund.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdoesn't match description". Attach a photo.
The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.