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I purchased counterfeit product
I purchased a perfume. It's counterfeit, and I can't get support to get a refund. I've already returned to Brazil, so if I want to return the product, it would need to be from here. I apened a case and the response was: We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent."
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jacbarcollectibles
Mentor11 months agoOf course a customer service rep will not find anything wrong with the listing since they have no way of comparing the listing with the actual item. You needed to open an "Item not as described" case but the problem is that the seller will only be responsible for providing a return shipping label from the location the item was shipped to. They are not responsible for International shipping when they shipped domestically. So you would have to pay to return the item back to the seller yourself and they do not have to refund you this cost. Also, perfume cannot be shipped by air so it would take a long time to be returned to the seller and your return time would time out. The seller might be willing to give you a partial refund but they do not have to.