I purchased an item which doesn't appear on my account. I have an order number and arrival time.

Question

Is this a valid order? I have been charged on PayPal.

disneyshopper · Answer

Is it possible you purchased the item as a guest?

Purchases made as a guest are separate from purchases made as a registered member (that is why it is not in your Purchase history). You will need to sign in using the email address you used as a guest along with the PASSCODE that ebay sent you. Then you should be able to file a Returns Request.

Copy the link on this page. Log out of your account, then use the link to access your guest order.

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151