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I purchased an item and have not heard from the seller
Hi, I am not able to find out how I can get help with this issue. On September 1, I purchased an item. It has not shipped, and I have emailed the seller twice during this time and have not received a reply. I have also requested to cancel the order, but the seller has to approve and the seller is not responsive. Thank you for letting me know how to ask ebay for assistance.
2 comments
comics-scifi-collectibles
Mentor3 weeks ago@findsandconsigns I understand that it is frustrating the seller is not responding.
Sellers can have handling times of 0 to 40 days. They just have to make sure that the item arrives by the last estimated delivery date stated on the listing.
The tracking while nice to have is for the sellers protection to prove delivery. You are covered by the eBay Money Back Guarantee.
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late.
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.
findsandconsigns
OP3 weeks agoThank you so much for taking time to answer my question. This is most helpful. Have a wonderful week ahead.
Kindly,
FindsandConsigns