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I purchased a speaker from eBay and unfortunately, the FedEx person delivered it to the address.
After a lot of research and investigation we found out that the delivery person sent my speaker to the wrong address and I have been waiting for it and I waited and wait. I guess item must’ve gotten stolen and I’ve been trying to talk to FedEx to see you because they are the ones responsible I tried to talk to eBay and eBay is not responding anymore because they closed my case and I don’t know why and FedEx is willing to refund me the money of the value of the speaker but eBay needs to put a report on it. eBay needs to do a claim so that they can take a look at that but there’s no way I can talk to anybody on eBay. Any suggestions
3 comments
rfmtm
Mentor8 months agoIf tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://facebook.com/eBay
or
https://x.com/askebay
or
https://www.instagram.com/ebayforsellers/
ivalb-3833
OP7 months agoActually the package was delivered to the wrong address and FedEx are understands and that they’re delivery guy made a mistake so FedEx wants to go ahead and refund the money or the price of the item but they need the eBay representatives to give them the account or the FedEx account or other information that they required but only the account owner can give it to them and there’s no way I’ve been trying and trying to get a hold of somebody but they close the case and they’ve been ignoring me for the past two weeks
rfmtm
Mentor7 months agoYou must contact ebay. Best to do with a private message through social media.