I paid for a book which was TORN OUT by previous owner. Please just throw away items like this.

Question

Would you please go through the pages for some seconds, just some seconds, not more.You sent me an item which I can hardly believe you would be happy if it comes to your door for free!

eastlaneave · Answer

@mehiz-6630

Unfortunately, I can't help get a message to the seller. You'll need to contact him or her directly

App

- Click to the Contact Seller button at the bottom of the listing.

- Type your question for the seller in the area that says "send a message..."

- Click the triangle/arrow icon to send the message. (the icon will turn blue once you have written something.)

Browser

- Go to the Seller Information section at the top of the listing on browser and select Contact Seller.

- Choose the topic that best matches your question on the Find answers page.

- If you can't find a solution to your question, select Other or Still Have Questions, then select Contact the seller.

- Type your question for the seller in the area that says "send message."

- Click the blue send message button to send it (the button won't be active until you add a message).

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OR

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

evry1nositswindy · Answer

Sounds like you shopped a mega book seller. They do not look through the books and quite often the book is shipped from a different location so they never see it. Did you get a refund? Go to your purchase history and click on return item with the reason not as described. The seller has 3 business days to send you a return label or just refund you outright. If not, on the 4th business day you can request eBay to step in and they will force a refund.