They locked her account & she can't get into her email because she no longer has the same phone number for 2 stage verification I have the eBay order # but nothing else I just need the tracking #how can I get it

I ordered some Jordans on my gf account & they haven't arrived yet it's been 12. Days & I tried to | Ask a Mentor

I ordered some Jordans on my gf account & they haven't arrived yet it's been 12. Days & I tried to | Ask a Mentor | eBay Community