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I ordered an item from China , it did not arrive.
Using the tracking no. the seller provided , it said the item was delivered . When we contacted our local post office , they too said it had been delivered , but not to us , to another address but that the item delivered only weighed 4 ounces. The item we ordered , would have weighed considerably more than that . And they also had no record of another package being delivered to our address. So I’m assuming that if some random seller in China says they delivered an item , that they( EBay ) just believes them , and we are out over 500.00 ! Even after appealing this they (EBay) does not stand with their customers . This is very one sided and unfair and we will be contacting the Better Business Bureau for further action .
eburtonlab
Mentor1 year ago@emrei2775
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation of that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.