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I ordered a specific action figure, but a different one came in the box.
I had ordered the figure I wanted back in December. I waited a few months for the package to show up, and once it did, there was a totally different figure in the box. I would like to return it, and I tried, but I was told by the post office it would be $400+ to send it back, which I cannot afford. The seller had not given me a return label, and was very vague about what should be done to remedy the situation. What should I do to at least get refunded?
3 comments
rfmtm
Mentor2 years agoHas is been less than 30 days since you received it? If so, open a Return Request for an ITEM NOT AS DESCRIBED, wrong item. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.
rhiapush_0
OP2 years agoI did open a return request, and I chose all the necessary options. It has been less than 30 days, and the seller hasn't gotten back to me about this. I asked for a return label, and they never answered my message. I cannot figure out how to get Ebay to step in because the option doesn't appear. 😞
rfmtm
Mentor2 years agoOption appears on the fourth day. If you don't see it contact ebay at once.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
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