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I only ship to the U.S. but someone in Japan bid on and won two of my auctions. What do i do,
Should I cancel the sales? I only offered shipping to the USA, no idea how to get an international mailing label or how to add it to the closed auctions. Help!
2 comments
comics-scifi-collectibles
Mentor3 years ago@shortstop42
1. If you were not offering international shipping on the listing then I would message the buyer and let them know they will need to provide a USA address at checkout. Many international buyers do use package forwarding services.
2. If a buyer in location you do not ship wins the item then you should cancel the order as problem with buyers address:
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=
3. You can set up your shipping preferences and buyer requirements in account settings.
1). Exclude shipping locations
https://www.ebay.com/ship/prf/excludeRegions
2) Block buyers whose primary shipping address is in a location I don't ship to AND block buyers with 2 or more unpaid in 12 months. (I think you missed this step in account settings. )
https://www.ebay.com/bmgt/buyerrequirements
Buyer requirements:
https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=4152&st=
shortstop42
OP3 years agoThank you very much! I did miss that step setting up my account, I feel bad but I really don't want to mess with selling internationally. Thanks again, your response is much appreciated. Cr