I only got half of the refund and case closed and not eligible to open appeal

Question

order #16-13363-57077, I only got half of the refund $13.12 .Supposed to be $26.24 and case closed and not eligible to open an appeal

comics-scifi-collectibles · Answer

@ches_us_tezkfs
Here's how to contact eBay general customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

disneyshopper · Answer

Did you return all of the items, including all tags, manuals, outer packaging, exactly as you received it? If the seller is a top rated seller, with 30 day returns (or free returns), s/he can withhold up to 50% of the refund if the item is returned in a different condition, devaluing the item.