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I never received my purchase and I never got a refund.
I bought the item and the seller shipped it. But the tracking stopped in the middle and never came. I asked for a refund, and they said they would send it again, so I waited, but it never came. When I asked for a refund, they said the delivery company made a mistake and couldn't give me one. I said that it was a problem between the seller and the delivery company, and that I bought it and didn't receive it, so I should get a refund. But they said no and closed the refund. Please resolve this through eBay.
1 comment
eburtonlab
Mentor1 year agoOften it is better to get a fast refund as opposed waiting for a slow replacement.
If the seller could not deliver the first time, there is no reason to think the second time will be more successful.
After thirty days, eBay's money back guarantee expires. If you open an "item not received" case, you then have twenty-one business days to ask eBay to step in and force a refund, or the case is automatically closed without a refund. Sellers know this, and some may try to drag out the process to avoid a refund.
Refunds are quicker and easier to verify, compared to waiting for an item that may or may not have been shipped in the time allowed.
After thirty days if you have not requested a refund or asked eBay to step in and force a refund within twenty-one business days of starting your case, your recourse is through your payment method. Many credit cards offer up to six months of protection for items that are not received. Check with your card issuer to see what your options are.