I need to talk to an eBay human. 12:39 pm 1/6/2026. Phones say outside business hours. Hang up.

Question

My saved searches isn't working. Called eBay Customer Service. All options I've tried for phone help say I'm calling outside normal business hours and then hang up. But it's 12:40 p.m. ET on Tuesday, January 6. Surely that's withhin normal eBay business hours. How does one get to them to solve a problem with their own underlying systems (in this case saved services). Do they even care?

eburtonlab · Answer

@herbterry

eBay does not have a public number for incoming customer service calls, so if you are using an old number you are likely being forwarded to a line that is not set up for incoming calls at all.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you cannot get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/