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I need to speak with a representative. How
I was charged twice for an item. I need a refund.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I was charged twice for an item. I need a refund.
eburtonlab
Mentor2 years agoAre you certain there are two actual charges, not a charge and a payment hold?
If there is a payment hold it should eventually expire leaving the funds in your account. If not, contact your bank.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid