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I need to speak to an eBay Representative
I need to speak to an eBay representative because I had a problem with an item I purchased four months ago. Seller agreed to send a refund and then changed his mind and stopped responding to me. I cannot reach an eBay representative. It's impossible on the website. No phone and no email address. absolutely outrageous that a multi billion dollar organization does not have a solid customer service department
UNBELIEVABLE!!!!
1 comment
twinkling.smile
·2 years ago@oleg5362
Ebay protects purchases for only 30 days.
The two steps procedure is explained here: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Payment issuers can help longer. Paypal gives 180 days, No free return though.
For contacting eBay...
Scroll to the bottom of https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Add ‘agent' in the chat box that popped up.
Answer questions if showing up.
Find the agent, maybe under "More actions".