I need to resubmit a request to remove a neg feedback, but I can't resubmit,

Question

A buyer left me a neg because they claimed I didn't ship an item after 5 days. I have proof that I shipped it in 3 days and I want the neg feedback removed. I submitted the request, it was review and denied because I mistyped the tracking number - I need to resubmit with the correct tracking number, but the form said I already got my answer (based on the initial tracking # I gave them). How can I get back in touch with eBay and have them re-examine my request with the correct tracking #>: Thanks

knickstars · Answer

Thank you ! It worked. eBay could clearly see I shipped the item ahead os schedule and not late - and the buyer left neg. fb before they recieved the item.

disneyshopper · Answer

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST