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I need to report a Seller!
I bought an item from a seller in India months ago and it has not been delivered. I have repeatedly contacted the seller and told them, and they have said they will look into it, and I get nothing back from them. I ordered it back in Sept 2025. I thought I'd give it time since it was coming from overseas. But again, it's now January and nothing. I have repeatedly contacted the seller and told them I want a refund, but they have ignored it. I think the other problem is I accidently hit the "Closed" status on the issue. And now I can't seem to get EBay to step in. I need to speak directly with a live person because I can't get the "Report an item that has not arrived" to work. It won't let me put in the item #. Is there a way to contact EBay with a live person? I can't seem to find their customer chat option. How do I get EBay to step in?
evry1nositswindy
Mentor8 months agoThe automated system isn't working because it is a 30 day money back guarantee and you are long past that.
inceptions
Mentor8 months agoHi @your-bohemian-spirit
Unfortunately, it's way too late to get any help from eBay on this. You need to act within the deadlines for the Money Back Guarantee. If you opened a case and then closed it or let it time out, eBay can't help. You can't open a new one.
At this point, you can check with your credit card company about a chargeback.
If this ever happens again, just follow the Money Back Guarantee process and don't believe promises from sellers who do not immediately resolve an issue - that's how to get your refund.
your-bohemian-spirit
OP8 months agoThat's what I'm learning. Their automated system isn't helping, and I still can't get through on their customer service line.
Thanks for letting me know. I certainly won't be buying from that seller again!