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I need support with a refund
I ordered a piece on two occasions and two different addresses for the piece to arrive. He never arrived and they don't even want to return the money.
3 comments
mr_lincoln
Mentor3 weeks ago@israelarnaudsuarez
Your reference to two different addresses is confusing.
-FIRST SCENARIO
Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after
that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller
-SECOND SCENARIO
Unfortunately, you have fallen prey to the False tracking number scam. You filed a claim through eBay that you did not receive the item but since tracking showed it was delivered, they ruled against you.
You need to get a document from the Carrier stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
Make sure you report the Seller: Online Customer Service - Report an issue with a seller
-THIRD SCENARIO
If you waited too long to file a claim through eBay you will have to pursue a dispute with your funding source.
mr_lincoln
Mentor3 weeks agoHi @israelarnaudsuarez
It sounds like you are talking about two separate purchases. Were the Sellers located in the United States?
israelarnaudsuarez
OP3 weeks agoYes in US ,