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I NEED MY MONEY BACK FROM ITEM NEVER SHIPPED
Summary: southpawmom is seeking a refund for an item that was never shipped, despite multiple attempts to contact the seller and customer service. They purchased Jellypop Freya Sandals on July 23, 2026, and the order remains 'Awaiting shipment.' The seller, identified through various usernames, declined a cancellation request and did not respond to messages, leading southpawmom to report them for policy violations. The return window closed without resolution, and other participants advised southpawmom to file a refund request through their payment method since the eBay refund window had expired.
I NEED MY MONEY BACK FROM ITEM NEVER SHIPPED, CUSTOMER SERVICE IS NO HELP
Order: 19-14922-01144 | Item: 187372532473
Jellypop Freya Sandals, Size 11 | Purchased: 7/23/26 | Paid: $25.65
I am reporting seller for accepting payment, failing to ship the purchased item, refusing cancellation, and failing to respond to buyer communications.
TRANSACTION: I purchased this item on July 23, 2026 for $25.65. Estimated delivery was July 28–August 3. The item was never shipped. No shipping label was created and no tracking was provided. The order still shows “Awaiting shipment.”
CANCELLATION/COMMUNICATION: I contacted the seller multiple times without response and requested cancellation on July 31. The seller declined the cancellation on August 3—the final day of the estimated delivery window—despite the item never being shipped. My prior seller-message history later disappeared from my account, which I reported to eBay Customer Service.
CURRENT STATUS: The order remains “Awaiting shipment.” The return window closed September 2 despite the item never being shipped or received. eBay Customer Service reopened my claim and I asked eBay to step in under the Money Back Guarantee. I HAVE NOT RECEIVED MY REFUND.
SELLER/ACCOUNT CONCERNS: Negative verified-purchase feedback on these pages describes similar issues, including shipping delays/failures, repeated messages receiving no response, and failure/refusal to resolve buyer problems.
REQUESTED ACTION: I request an immediate full refund of $25.65 and that eBay investigate the seller, the associated seller/store identifiers, transaction history, and similar buyer complaints for potential policy violations or fraudulent activity.
lisa5768
Mentor3 weeks ago@southpawmom
You have 30 days from the last estimated delivery date on your order to open an item not received refund through eBay. eBay gives you an estimated date when you purchase then updates it when the item is actually shipped. If the item is not shipped then the estimated date is the one used for refund. Since it sounds like you are past that date you need to open the refund with your funding source.
It is very important to know how the eBay money back guarantee covers you and monitor deadline dates so you open refunds within the covered time.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
southpawmom
OP3 weeks agoHOW DO I GET ASSISTANCE AND RESULTS?
comics-scifi-collectibles
Mentor2 weeks ago@southpawmom You have only 30 days from the last estimated delivery date to file a not received refund request case. An eBay agent can NOT extend the time limit of the eBay Money Back Guarantee.
You will need to contact your payment method and file a fraud chargeback